International Customer Support
If you have a question or concern about an item featured or purchased at ElieTahari.com, please feel free to contact us at the email address or phone number listed below.
Email Us: firstname.lastname@example.org
Call Us: (800) 854-5491 or + (513) 341-2791. Please note, if you are calling from outside the USA you must first enter an international access code, international long distance charges will apply to this call.
If you have a question or concern about an item purchased at one of our boutique or outlet stores, please refer to our store locations page, and contact the store nearest you.
International Shipping Destinations
Elie Tahari now ships internationally to over 100 countries worldwide through our partner, Borderfree, Inc.:
Turks and Caicos Islands
For shipping internationally, select your destination and currency, add items to your Shopping Bag and then click on the Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including shipping for the shipping method selected and any applicable duties and taxes as determined by the destination's customs authority.
- Not available for all items on the site. See product details for any shipping restrictions.
- You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
|Canada||Canada||Standard: 5 - 14 business days
Express: 3 - 5 business days
|Europe||Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia,
Finland, France, Greece, Hungary, Ireland, Italy, Latvia,
Liechtenstein, Luxembourg, Monaco, Netherlands, Norway,
Poland, Portugal, Slovakia, Slovenia, Spain, Sweden,
|4 - 6 business days|
|Lithuania, Malta, Romania||5 - 7 business days|
|Iceland||5 - 8 business days|
|Cyprus||6 - 8 business days|
|Gibraltar, Guernsey, Jersey||6 - 9 business days|
|Germany||Standard: 6 - 10 business days
Express: 4 - 6 business day
|Russian Federation||7 - 15 business days|
|United Kingdom||Standard: 6 - 9 business days
Express: 4 - 6 business days
|Australasia & Pacific||Taiwan, Thailand||4 - 6 business days|
|Japan||Standard: 5 - 7 business days
Express: 4 - 6 business days
|Hong Kong||Standard: 4 - 8 business days
Express: 4 - 6 business days
|Singapore||Standard: 5 - 8 business days
Express: 5 - 7 business days
|Australia, China, India, Indonesia, Macau, New Zealand,
Philippines, South Korea, Sri Lanka
|5 - 7 business days|
|Bangladesh, Pakistan||6 - 8 business days|
|Cambodia, Maldives||7 - 9 business days|
|Latin America & Caribbean||Argentina, Barbados, Belize, Chile, Colombia, Costa Rica,
Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras,
Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago
|4 - 6 business days|
|Cayman Islands||4 - 7 business days|
|Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru||5 - 7 business days|
|Bermuda, Guadeloupe, Martinique||5 - 8 business dayss|
|Aruba, Turks and Caicos Islands||5 - 9 business days|
|Dominica||6 - 8 business days|
|Montserrat, Saint Kitts and Nevis, Saint Lucia||6 - 9 business days|
|French Guiana||7 - 10 business days|
|Africa & Middle East||Israel, Saudi Arabia, United Arab Emirates||4 - 6 business days|
|Bahrain, Egypt, Oman, Qatar, South Africa||5 - 7 business days|
|Reunion||5 - 10 business days|
|Jordan, Kuwait||6 - 8 business days|
|Brunei||7 - 9 business days|
Elie Tahari offers international shipping on most items. However, we regret certain items may not be eligible for international shipping such as:
- Gift Cards
- Hazardous materials, aerosols, and other items restricted from exporting
- Items with licensing restrictions
- Items over $10,000 in value
If there are any items that cannot be exported from the U.S. or imported into your destination country selection, you will be notified during the checkout process before your order is submitted.
Unfortunately, Gift Cards are not available for sale or redemption on international orders. All Gift Card purchases and redemptions must go through the US shipping site.
Duty & Tax
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined and guaranteed by Borderfree (our International Shipping partner) during your checkout.
If, for any reason, you are not satisfied with your international online purchase, please contact us at (800) 854-5491 or email us at email@example.com. If you are calling from outside the USA, please dial + (513) 341-2791. International long distance charges will apply to this call. Please note, when dialing from outside the USA, you must first enter an international access code.
Full price and sale merchandise may be returned within 30 days of receipt of your order. Returns of Final Sale merchandise will not be accepted.
We will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs. If you choose to return an item for any reason and the item is presented in saleable condition, our partner Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at ElieTahari.com.
ElieTahari.com orders shipped to international destinations cannot be returned to Elie Tahari stores.
Elie Tahari reserves the right to change this Returns and Exchanges policy at any time.
FREQUENTLY ASKED QUESTIONS
What is Borderfree?
How will I know how much my order will cost?
Are there any additional costs that will be due upon receipt of my order?
What currencies do you support?
What payment options do you support?
When am I billed?
How can I track my international order?
Who can I contact with questions about my international order?
I live in the U.S., can I ship an order to an international destination, but pay in USD?
Q: What is Borderfree?
A: Borderfree is a global ecommerce solution that allows us to provide our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Q: How will I know how much my order will cost?
A: Just add items to your basket and click on the Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the U.S. to the destination, and any applicable duties and taxes as determined by the destination's customs authority.
Q: Are there any additional costs that will be due upon receipt of my order?
A: As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
Q: What currencies do you support?
A: Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Q: What payment options do you support?
A: Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.
Q: When am I billed?
A: At the time your package(s) leave the U.S, your credit card will be billed by Borderfree and your credit card statement will read "BF*ELIE TAHARI" where "BF" denotes the Borderfree network.
Q: How can I track my international order?
A: You can track the progress of your international package(s) here.
Q: Who can I contact with questions about my international order?
A: We will gladly assist you with any questions relating to your international order. Please contact us at (800) 854-5491 or email us at customerservice.elietahari.com. If you are calling from outside the USA, please dial + (513) 341-2791. International long distance charges will apply to this call. Please note, when dialing from outside the USA, you must first enter an international access code.
Q: I live in the U.S., can I ship an order to an international destination, but pay in USD?
A: Yes, you can choose to ship your order to any international destination that is currently available online, but pay in USD using a U.S. credit card. This also works if you are living or traveling abroad but want to shop and pay in your home currency.
Elie Tahari products available for purchase online are subject to availability. As necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offer or sales promotion. We will inform you if we are unable to fulfill your order. Please note the following product availability descriptions:
- Available now: Products are in stock and ready to ship.
- Out of Stock: Products are currently unavailable and most likely will not be available in the future. In this instance, a customer service agent may be able to help you locate a particular item. Please contact firstname.lastname@example.org
- Pre-Order: Products that are are not yet in stock but are available to purchase and will ship within the next few weeks. Pending credit card authorization, pre-order items will be processed and shipped as they become available. Pre-order shipping time frames are for estimation purposes only; items may ship before or after the estimated shipping date. Your credit card will not be charged for a pre-order item until that item ships.
Measuring Instructions for Women: Before beginning, read the guidelines below and then compare your measurements to the size chart. We recommend using a fabric tape measure when measuring your dimensions.
- Bust - wrap the tape measure around the fullest part of your bust, then drop your arms to your sides to measure.
- Natural Waist - measure around your natural waistline, keeping the tape against your body.
- Drop Waist - measure around and below your belly button 2 inches, keeping the tape against your body.
- Hips - stand with your heels together, and measure around the fullest part of your hips.
Measuring Instructions for Men: Before beginning, read the guidelines below and then compare your measurements to the size chart . We recommend using a fabric tape measure when measuring your dimensions.
- Chest - wrap the tape measure around the highest part of your chest and shoulder blades, then drop your arms to your sides to measure.
- Sleeve - bend arm and place on hip. Measure along the arm from the center back of your neck to your wrist.
- Waist - measure around your natural waistline, keeping the tape comfortably loose.
- Inseam - measure along the inside of the leg just below the crotch to one inch below the ankle.
Complimentary packaging is available for all online orders. Gift orders arrive tissue wrapped in our signature brown gift box finished with satin ribbon — including a personalized message and gift receipt. To request gift packaging, simply select the “Include a Gift Box” option at checkout. Note: exclusions may apply on larger or over-sized items.
To redeem promotion codes simply enter the code into the appropriate field during the billing section of the checkout process. Your order total will reflect any and all price changes.
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