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Complimentary Shipping & Returns On All US Orders

contact us

If you’d like to place an order over the phone or have a question about an item featured or purchased at ElieTahari.com, please feel free to contact us at the email address or phone number listed below.

Our hours of operation are Monday to Friday from 9:00am to 5:00pm EST.

Email Us customerservice@elietahari.com

Call Us: (800) 649-6179 or + (001) 800-649-6179 for international customers

CAREERS

careers@elietahari.com

HEADQUARTERS

11 West 42nd Street, 14th Floor
New York, New York 10036
212.763.2000

help & faq

WHAT ARE YOUR RETURN POLICIES?

Full price merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.

Sale merchandise marked 40% Off or less can be returned for a full refund or exchanged within 14 days of the delivery date.

Final Sale merchandise or items marked 50% Off and over cannot be returned or exchanged.

Items returned past the time frames outlined above may be returned in exchange for an Elie Tahari E-gift card only. The amount of the gift card will be the current selling price of the items returned.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Footwear returns must be in the original condition. Elie Tahari does not accept returns for worn footwear.

Any merchandise purchased in the outlet boutiques is returnable only to the outlet boutiques. Outlet merchandise will not be acceptable for return in the full price retail boutiques.

Please note, we do not accept returns on sample sale merchandise. All sales are final.

Upon receipt of returned goods, Elie Tahari reserves the right to deny refund if the merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.

At this time, elietahari.com only offers UPS return labels for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the U.S.

Please send your returns to:

Elie Tahari E-Commerce Returns Department
16 Bleeker Street
Millburn, NJ 07041

HOW CAN I RECEIVE A PRICE ADJUSTMENT?

Elie Tahari will honor a price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact Customer Service by phone at 1-800-649-6179 or by email at customerservice@elietahari.com. Please include your Order Number for reference.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You may check the status of your order even if you are not a registered user by clicking on My Account in the upper right-hand corner of the site. You will need to provide the order number and billing zip code.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the tracking number for your package.

HOW CAN I CANCEL MY ORDER?

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Elie Tahari Customer Service directly by phone at 1-800-649-6179 or by email at customerservice@elietahari.com.

HOW CAN I EXCHANGE A GIFT?

If you would like to return merchandise you received as a gift that was purchased on elietahari.com, you may exchange the merchandise for an Elie Tahari gift card or you can choose to refund the original form of payment submitted. Please indicate your choice in the space provided on the packing slip enclosed with your merchandise and follow the accompanying return instructions. If you do not have the packing slip, please contact Elie Tahari Customer Service by phone at 1-800-649-6179 or by email at customerservice@elietahari.com for further assistance.

HOW CAN I RETRIEVE MY PASSWORD?

Please go to the My Account section and click on the Forgot Password link. Please enter the email address you used to sign into your account and we'll send you a temporary password to that email address.

Once you have logged in using your temporary password, go to the Personal Data section of the My Account page and change your password to something you will remember.

CAN I MAKE A PURCHASE WITHOUT AN ACCOUNT?

Yes, you can check-out without creating an account, just click the Checkout as Guest button to continue as a guest. You can always set up an account once your order has been placed. We’ll save your contact information to make it easier to checkout for future purchases.

HOW CAN I PLACE AN ORDER OVER THE PHONE?

Yes, we accept orders by phone. Please call Elie Tahari Customer Service for assistance at 1-800-649-6179, Monday-Friday from 9am-5pm EST.

WHICH PAYMENT METHODS DO YOU ACCEPT?

ElieTahari.com accepts American Express, Visa, and MasterCard. We also accept international credit cards with US shipping addresses.

We cannot accept JCB or Discover Card. Additionally, we also do not accept checks, cash or money orders.

We also accept PAYPAL and Elie Tahari Physical and Virtual Gift Cards.

WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

Elie Tahari offers international shipping through our partnership with global e-commerce provider Borderfree. To get started, select your preferred shipping destination and currency. Please visit our International Shopping page for full details.

CAN I EXCHANGE OR RETURN MY ITEM IF IT DELIVERS DAMAGED OR DEFECTIVE?

Elie Tahari is happy to handle repairs or exchanges which result from a manufacturing defect. However, we cannot handle repairs that are the result of normal wear and tear.

For additional details, please contact customer service at 1-800-649-6179, Monday-Friday from 9am-5pm EST or via email at customerservice@elietahari.com.

DO YOU CHARGE SALES TAX?

Sales tax will be added to orders shipping to the following states:

Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey (accessories only), New York, North Carolina, Ohio, Pennsylvania (accessories only), Texas, Virginia, and Washington.

Please note that tax calculations are based on state and county locations of the shipping address on your order.

Shipments to any other state will not include tax.

HOW CAN I BE NOTIFIED OF PROMOTIONS, SPECIAL OFFERS AND NEW ARRIVALS?

To be the first to be notified of sales, new arrivals and receive special offers, join the elietatahari.com mailing list. Simply fill out the form and click the "Submit" button.

DO YOU ACCEPT GIFT CARDS?

Elie Tahari Gift Cards and Virtual Gift Cards do not expire, have no fees and are redeemable at ElieTahari.com and Elie Tahari Collection Boutiques.

Gift Cards may not be returned, applied as payment on any account or redeemed for cash, except where required by law. If lost, stolen or damaged, Gift Cards can be replaced for the remaining value with satisfactory proof of purchase. To verify the remaining balance, call 1-(800) 649-6179, Monday-Friday from 9am-5pm EST, email customerservice@elitetahari.com, or check your balance online.

HOW CAN I REDEEM MY GIFT CARD?

Simply present your Gift Card to any salesperson at the time of purchase. If purchasing online, please enter your gift card number during the payment section of Checkout.

Virtual Gift Cards can be redeemed online and in-store. If redeeming in store, please present the virtual gift card email or the gift card number to a Sales Associate.

ORDER TRACKING

You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. You can track your package using the tracking number provided in your shipping confirmation email. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

SHIPPING & RETURN

Full price merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.

Sale merchandise marked 40% Off or less can be returned for a full refund or exchanged within 14 days of the delivery date.

Final Sale merchandise or items marked 50% Off and over cannot be returned or exchanged.

Sample Sale merchandise is final sale. We do not accept returns on sample sale merchandise.

Items returned past the time frames outlined above may be returned in exchange for an Elie Tahari E-gift card only.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Elie Tahari does not accept returns for worn footwear.

Any merchandise purchased in the outlet boutiques is returnable only to the outlet boutiques. Outlet merchandise will not be acceptable for return in the full price retail boutiques.

Upon receipt of returned goods, Elie Tahari reserves the right to deny refund if the merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise are non-refundable unless otherwise stated.

At this time, elietahari.com only offers UPS return labels for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the U.S.

Please send your returns to:
Elie Tahari E-Commerce Returns Department
16 Bleeker Street
Millburn, NJ 07041

REFUNDS

Refunds and Credits will be applied to the original payment method provided or with an Elie Tahari Gift Card based on our Return Policy.

Refunds will be applied to your payment method within 14 days of returning the merchandise. Credit will appear in your account within 3-5 business days in accordance with your banking institution.

PRICE ADJUSTMENTS

Elie Tahari will honor a price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact Customer Service by phone at 1-800-649-6179 or by email at customerservice@elietahari.com. Please include your Order Number for reference.

ORDER CANCELLATION

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Elie Tahari Customer Service directly by phone at 1-800-649-6179 or by email at customerservice@elietahari.com

GIFT EXCHANGE

If you would like to return merchandise you received as a gift that was purchased on elietahari.com, you may exchange the merchandise for an Elie Tahari gift card or you can choose to refund the original form of payment submitted by the person who placed the gift order. Please indicate your choice in the space provided on the packing slip enclosed with your merchandise and follow in the accompanying return instructions. If you do not have the packing slip, please contact Elie Tahari Customer Service by phone at 1-800-649-6179 or by email at customerservice@elietahari.com for further assistance.

INTERNATIONAL SHIPPING & BILLING

Elie Tahari partners with Borderfree to ship Internationally. If you’re shopping Internationally, you will automatically be redirected to your Country’s localized site. You can also click on the upper lefthand corner to choose the country in which you would like to shop.

Borderfree is the global ecommerce partner that enables international customers to shop shop and pay securely in their local currency and prepay duties and important Taxes. For more information about Borderfree please visit: http://shop.borderfree.com/help.