RESPONDING TO COVID-19
WHAT TEMPORARY CHANGES ARE YOU MAKING TO ACCOMMODATE AND CONTAIN COVID-19?
Everything at elietahari.com is discounted to 30-80% off. This offer is valid on purchases made online at www.elietahari.com only. Our reduced pricing will end on 9/10/2020 at 11:59PM EST but may be extended at Elie Tahari’s discretion. The reduced pricing is not valid for the purchase of gift cards. These prices do not apply to prior purchases.
Order Fulfillment & Customer Service Delays:
Due to higher than normal order volumes and the impact of COVID-19, we're experiencing fulfillment delays for online orders and anticipate returns and/or refunds will take longer than our usual 5 business days. Please allow additional time for your return and refund to process. We are also addressing customer service issues and apologize for delays in response times. Thank you for your understanding.
On March 20, we made the difficult decision to temporarily close our locations. Most of our stores continue to remain temporarily closed and we will notify you when that changes.
UPDATE: We have started re-opening stores as recommended and allowed by state and local law. Please view our store locator page here to see open locations.
Extended Store Returns:
To ease returns and flexibility, purchases made 15 days prior to the stores closing will be available for return within 30 days of the store’s reopening with a receipt.
NOTE: Not all orders are eligible for returns as your purchased product may be listed as final sale.
For eligible online orders, you will be able to request an RMA on our site: https://elietahari.returnscenter.com/. Once you’ve received your label, stick it to the outside of your shipping box, and drop off the package at your nearest UPS. If you have any questions or concerns, you can always reach out to our team at email@example.com.
Product & Fulfillment Sanitization:
We are closely monitoring the situation in all our facilities and following the guidance of the CDC and WHO, which advises cleaning and disinfecting of frequently touched surfaces as the most important measures of prevention. Our teams and facilities are being constantly equipped with the proper training, tools, and sanitization materials necessary.