Shipping Information

We offer complimentary U.S. ground shipping on orders over $350. Orders under $350 ship for a flat rate of $15. International orders are shipped via DHL and are subject to shipping fees, duties, and taxes determined at checkout.

Orders placed before 12 PM EST on business days typically ship the same day. Orders placed after 12 PM EST will ship the following business day.

Please note that shipping and delivery times may vary based on product availability, carrier operations, and seasonal demand. During promotional periods and holidays, fulfillment times may be extended.

U.S. Shipping:

Ground Shipping
Carrier: FedEx
Cost: $15, or complimentary on U.S. orders over $350*
Delivery: 3–7 business days

Priority Shipping
Carrier: FedEx
Cost: $25
Delivery: 2–3 business days
*Excludes Alaska, Hawaii, and Puerto Rico.

International Shipping
DHL International
Carrier: DHL
Cost: Shipping, duties, and taxes calculated at checkout
Delivery: 13–20 business days
Shipping Restrictions

Please Note:
Overnight shipping is not available to Alaska, Hawaii, or U.S. territories.
We are unable to ship to P.O. Boxes or APO/FPO addresses.
Shipping options may vary by destination.
Carrier delays may occur.

• Argentina
• Australia
• Canada
• Colombia
• Costa Rica
• Ecuador
• El Salvador
• India
• Israel
• Jamaica
• New Zealand
• Norway
• United States (including Puerto Rico)
• Uruguay

International orders may be subject to duties, taxes, and customs fees based on the destination country. Any applicable charges will be calculated and displayed at checkout.

For a limited time, shipping to Canada is complimentary.

Terms & Conditions
Pre-order items are available for shipment within the continental U.S. only.
Fragrance products cannot be shipped outside of the continental U.S.
Gift packaging is not available for orders shipping to Puerto Rico or international destinations.
Gift cards cannot be used for orders shipping to Puerto Rico or international destinations.

Privacy Policy
Elietahari.com is hosted in the United States and intended for U.S. customers. By using this website, you acknowledge that your information may be transferred to and processed in the United States in accordance with our Privacy Policy and Terms of Use.

If your order has not been delivered or you believe it has been lost in transit, please submit a claim through our claims portal.

Submit a claim here: Link

Once your claim is submitted, our team will review the request and work with the shipping carrier to determine the appropriate resolution.

Return eligibility
Full-price items and items discounted 30% or less: eligible for refund or exchange within 14 days of delivery
Items discounted 31–49%: eligible for exchange or merchandise credit only within 14 days of delivery
Items discounted 50% or more (Final Sale): not eligible for return or exchange

How to start a return
Visit our Return Portal using your order number and email or ZIP code
Select the item(s) you wish to return and choose a reason

Price adjustments
We offer one-time price adjustments within 14 days of purchase
Final Sale items are not eligible for price adjustments

Shipping & fees
A $12 FedEx return label fee applies for U.S. returns using our return portal
International customers are responsible for return shipping, duties, and taxes
Original shipping fees are non-refundable

Processing times
Returns are processed within 5–10 business days of receipt
Once processed, store credits may take up to 24 hours to appear

Gift Returns
Gift orders may be exchanged for an Elie Tahari gift card

Return conditions & liability
Returns must be sent using our provided return label when possible
Items returned using your own shipping method are sent at your own risk
We are not responsible for lost, stolen, or damaged returns unless shipped via our approved label and eligible for carrier investigation

We accept returns within 30 days of delivery. Merchandise must be in new, unused condition.

To start a return for an order shipped internationally or to Puerto Rico, please visit our online return portal.

Refunds will be processed for the cost of merchandise only. If applicable, duties and taxes may be refunded to you based on the location. A return shipping fee will be deducted from your refund total. 

We do not offer exchanges or gift returns for international orders. 


Contact Us

 For questions, please contact Client Services at customerservice@elietahari.com.

Purchase Here

Gift purchases may be returned or exchanged within 14 days of delivery.

Online Purchases
Exchange for another item or an Elie Tahari eGift Card.
Gift givers may receive a refund to the original form of payment when making the return.
If your packing slip is unavailable, please contact Customer Service for assistance.

In-Store Purchases
Exchange for another item or an Elie Tahari Gift Card within 14 days of purchase.
Visit or contact your local Elie Tahari store for assistance.

Payment Methods
We accept American Express, Mastercard, Visa, Discover, PayPal, and Google Pay.

For U.S. orders (50 states only), we also accept Elie Tahari Gift Cards, Apple Pay, and Shop Pay.

Restrictions
Pre-order items cannot be purchased with PayPal, Apple Pay, Google Pay, Shop Pay, or gift cards
We do not accept checks, cash, American Express/Visa gift cards, or money orders
Gift cards cannot be used for international orders or orders shipping to Puerto Rico

Promo Codes
Promo codes must be entered at checkout and cannot be combined with other promotions on the same item.

Split Payments
We do not accept split payments across multiple credit cards. One gift card may be combined with a credit card or other accepted payment method.

International Payments
We accept most major credit cards with an international billing address and Google Pay. Gift cards are not accepted for international orders or Puerto Rico shipments. See International Shipping for eligible countries.

Sales tax is calculated at checkout based on the state and county of the shipping address on your order.

We offer Shop pay as a payment option for online orders. Shop pay is a service that allows us to offer our clients the ability to make purchases now and pay for them later in four equal installments, made every two weeks.

All items in your cart must be eligible for payment by Shop pay. Ineligible items include gift cards and pre-order items. Clients must have a U.S. billing address and a U.S. phone number to use Shop pay.

Shop pay – How to use it?

Shop Elie Tahari and checkout as usual. At checkout, choose Shop pay as your payment method. You will be directed to the Shop pay website to register and provide payment details. If you have used Shop pay before, just log into your Shop pay account and complete your order.

For more information, visit Shop Pay's FAQ Page.

Shop pay – Is there a spend amount?

Yes, your cart must be atleast $50 to use Shop pay with Elie Tahari. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Shop pay and Elie Tahari are committed to responsible spending. Several factors are taken into consideration to determine order approvals. Not all orders will be approved.